When breaking apart blocks - use the LIR functions (Admin-﹥IPAM Admin-﹥RIR/LIR Manager) to differentiate blocks for 1918 space.

The users list includes a "system user" that is only used by ProVision internally in the application.

In the case when a user already has SWIPped blocks to ARIN, 6connect checks prior to actually performing a SWIP. In the process, if the IP block is already SWIPped, it will check for existing ARIN customer data and update the 6connect data to reflect what ARIN has on file. Once that is complete, the user can then perform a de-SWIP function using ProVision.

When you make an API request to assign a block, if the block is already assigned to another resource, you will receive an error. If your process is to search for and then assign blocks, the Smart Assign API call may be very helpful. That call combines the search and assignment into one action.

Please make sure that URL rewriting is enabled in your instance (apache mod_rewrite)

In some legacy instances we have seen zone record-view linkages come out of alignment and result in unexpected behavior.

First, verify the error with the following mysql commands:

SELECT count(*) FROM `zone_server_linkage` as t1
INNER JOIN `records` as t2 ON t1.`zoneid` = t2.`zone_id`
INNER JOIN `dns_views` as t3 ON t1.`serverid` = t3.`server_id` AND 
`name` = '_6connectDefault'
LEFT JOIN `dns_view_record_linkage` as t4 ON t2.`id` = t4.`record_id` 
AND t3.`id` = t4.`view_id`
WHERE t4.`id` IS NULL;

If the reply comes back non-zero, then your database is most likely exhibiting unexpected behavior.

The following mysql commands will re-align all the record-view linkages:

INSERT INTO `dns_view_record_linkage` SELECT '', t2.`id` as `record_id`, 
t3.`id` as `view_id` FROM `zone_server_linkage` as t1
INNER JOIN `records` as t2 ON t1.`zoneid` = t2.`zone_id`
INNER JOIN `dns_views` as t3 ON t1.`serverid` = t3.`server_id` AND 
`name` = '_6connectDefault'
LEFT JOIN `dns_view_record_linkage` as t4 ON t2.`id` = t4.`record_id` 
AND t3.`id` = t4.`view_id`
WHERE t4.`id` IS NULL;

Contact support(support@6connect.com) if you have any additional questions or this does not resolve the issue.

To create a reserved pool of IP space, you can create a Section called "Reserved", add the IPAM gadget to it, then create an Entry with that Section to be the address group. From there, use the IPAM gadget and the IPAM Manage page to assign and unassign IP space from that pool.

The workflow for this would be:

1. Assign IP space to the "Reserved" Section.
2. When you are ready to pull space from "Reserved", unassign the desired block. This moves it to the holding tank.
3. Override the holding tank to make the space "available". This can be done in the IPAM manager via the "Override Holding" wrench option, or a manual 'pull out of holding' API call.
4. Assign the block to the desired Resource.

Depending on your version of ProVision, you may need both steps. Edit the file ﹤6connect web root﹥/data/globals.php and:

1) Change the $hostname variable to the new value

2) Change the $base_url to the new value

Please note that you may also need to update the SSL certs, httpd settings, etc.